Shipping Policy

We deliver across India, and internationally to most destinations. If checkout will not accept your address, write to us — we can often arrange something directly.

Orders are dispatched within 3–5 working days. We are a small studio and each piece is checked and pressed before it is packed, which is the reason for the wait rather than a queue.

Working days exclude Sundays and public holidays. Orders placed over a long weekend or festival period will take proportionally longer to leave us.

You will receive a tracking number by email as soon as the parcel is collected.

Once dispatched, metros typically receive within 2–4 working days, and other serviceable pin codes within 4–7. Remote and hill areas can take longer.

These are the courier's estimates, not guarantees, and we cannot commit to a delivery date for a specific occasion. If you are ordering for a wedding or a festival, please give yourself a fortnight's margin.

Shipping is free across India, and every parcel is insured in transit at our cost.

International shipping is charged at cost and calculated at checkout, based on destination and weight.

Import duties, taxes and customs clearance charges levied by the destination country are payable by you, and are not included in the price you pay us. We have no way of knowing or controlling what a given country will charge.

If a parcel is refused at customs and returned to us, we will refund the value of the goods less the shipping and any charges we incur.

Please check your address and phone number carefully before paying. Couriers in India rely heavily on being able to call the recipient.

If you spot a mistake, tell us immediately — we can usually correct it before dispatch, but not after.

Where a parcel is returned to us because the address was incorrect or nobody was available across repeated attempts, we will refund the goods but not the shipping cost we incurred.

Occasionally a courier loses or damages a parcel. Because every shipment is insured, you are covered: tell us and we will either send a replacement, where the piece is still available, or refund you in full.

Please report visible damage within 48 hours of delivery, with photographs of the packaging as well as the saree.

Write to care@kenishmasarees.com or call +91 80 4000 1188, Monday to Saturday, 11:00–19:00 IST.